Introduction
This Cancellation Policy outlines the terms under which bookings and services can be cancelled with Samyak Drushti (“Company”, “we”, “our”, “us”). This policy applies to all services including tour & travel, hotel bookings, transport services, and courier services. By using our services, you agree to the conditions mentioned in this policy.
Customer-Initiated Cancellation
Users may request cancellation of their booking by contacting us through our official communication channels. Cancellation requests must be made before the scheduled service time. The acceptance of cancellation depends on the type of service, timing of request, and applicable partner terms.
Cancellation Timeline
Cancellation requests made well in advance of the service date are more likely to be accepted with minimal charges. Requests made closer to the service time may attract higher cancellation charges or may not be accepted at all. Last-minute cancellations may result in a complete forfeiture of the booking amount.
Cancellation Charges
Cancellation charges vary depending on the type of service and the timing of the request. In most cases, a certain percentage of the booking amount may be deducted as cancellation fees. The applicable charges will be informed at the time of cancellation processing.
Non-Cancellable Services
Certain bookings, including promotional offers, discounted packages, or special services, may be non-cancellable. Once such bookings are confirmed, no cancellation or refund will be allowed unless explicitly stated otherwise.
No-Show Policy
If a user fails to avail the booked service without prior cancellation, it will be considered a no-show. In such cases, no refund or rescheduling will be provided, and the entire booking amount may be forfeited.
Modification of Booking
Users may request modifications to their booking instead of cancellation. Approval of such modifications depends on service availability and partner policies. Additional charges may apply for changes in booking details.
Company-Initiated Cancellation
Samyak Drushti reserves the right to cancel any booking due to operational reasons, service unavailability, or unforeseen circumstances. In such cases, users will be informed, and appropriate alternatives or refunds will be provided as per applicable policies.
Third-Party Services
For services provided by third-party vendors such as hotels, transport providers, or courier companies, cancellation terms will be governed by their respective policies. The Company shall not be responsible for any cancellation decisions made by third-party providers.
Force Majeure
Cancellations due to events beyond control such as natural disasters, government restrictions, strikes, or technical failures shall be handled based on the situation. Refunds or rescheduling in such cases will depend on partner policies and operational feasibility.
Processing of Cancellation
Once a cancellation request is approved, the related refund (if applicable) will be processed as per our Refund Policy. Processing timelines may vary depending on the payment method and partner involvement.
Changes to Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on the website.
Contact Information
For cancellation requests or queries, users may contact us at info@samyakdrushti.com.