Introduction
This Return Policy explains the conditions under which returns, reversals, or service corrections are handled by Samyak Drushti (“Company”, “we”, “our”, “us”). Since the Company primarily provides services including tour & travel, hotel bookings, transport services, and courier services, traditional product returns are generally not applicable.
Nature of Services
The services offered by Samyak Drushti are time-bound and service-based in nature. Once a booking is confirmed and the service has been initiated or completed, it cannot be returned in the same manner as a physical product. Therefore, return requests are handled only under specific conditions as outlined in this policy.
Eligibility for Return
A return or service reversal may be considered only in cases where the service has not been delivered as promised, or there has been a clear error from our side or our service partners. Any such request must be raised within a reasonable time from the date of the issue.
Non-Returnable Cases
Services that have been fully utilized, partially consumed, or completed successfully are not eligible for return. Bookings made under promotional offers, discounted packages, or special deals may also be non-returnable unless explicitly mentioned otherwise.
Service Errors and Corrections
In case of incorrect bookings, wrong service allocation, or technical errors, users must inform us immediately. We will review the issue and may offer correction, replacement, rescheduling, or partial refund depending on the situation.
Courier Service Returns
For courier services, returns are subject to the policies of the logistics partner. If a shipment cannot be delivered due to reasons such as incorrect address or recipient unavailability, it may be returned to the sender. Additional charges may apply for re-delivery or return handling.
Third-Party Services
Some services are provided through third-party vendors such as hotels, transport providers, and courier companies. In such cases, return or reversal of services will be governed by the respective policies of those service providers.
Processing of Return Requests
Once a valid return request is received, it will be reviewed by our team. If approved, the resolution may include service correction, replacement, credit note, or refund as per the applicable policy. Processing timelines may vary depending on the nature of the request.
User Responsibility
Users are responsible for reviewing all booking details carefully before confirming any service. Errors made by the user at the time of booking may not always be eligible for return or correction.
Limitation of Liability
Samyak Drushti shall not be held liable for any indirect or consequential losses arising from non-returnable services, delays, or third-party service issues. Our liability is limited to the value of the service booked.
Changes to Return Policy
We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting on the website.
Contact Information
For any return-related queries or requests, users may contact us at info@samyakdrushti.com.