Introduction
This Refund Policy outlines the terms and conditions under which refunds are processed by Samyak Drushti (“Company”, “we”, “our”, “us”) for services including tour & travel, hotel booking, transport services, and courier services. By using our services, you agree to the terms stated in this policy.
Eligibility for Refund
Refund eligibility depends on the type of service booked, the timing of cancellation, and the terms of the respective service provider. Refunds are only applicable for services that have not been fully utilized or delivered. Once a service has been successfully completed, it shall not be eligible for any refund.
Refund Request Process
Users must initiate a refund request by contacting us through our official email within a reasonable time from the date of service cancellation or issue. The request must include relevant details such as booking ID, transaction ID, and reason for refund. Incomplete or delayed requests may not be considered.
Refund Timeline
Approved refunds will be processed within 7 to 15 working days from the date of approval. The refunded amount will be credited back to the original payment method used at the time of booking. The actual time taken for the amount to reflect may vary depending on the payment provider or bank.
Deductions and Charges
Refunds may be subject to deductions such as service charges, processing fees, and cancellation charges, depending on the nature of the booking and partner policies. The exact deduction amount will be communicated at the time of refund processing.
Non-Refundable Cases
Refunds will not be provided in cases where services have already been rendered, partially consumed, or where the user fails to utilize the booked service. Special offers, discounted bookings, or promotional packages may also be non-refundable unless stated otherwise.
Third-Party Services
For services provided by third-party vendors such as hotels, transport providers, or courier companies, refunds will be subject to the policies of those service providers. Samyak Drushti shall not be responsible for any delays or denials of refunds caused by third parties.
Failed or Duplicate Transactions
In case of failed transactions where the amount has been deducted but the booking is not confirmed, the amount will be refunded automatically within the standard processing timeline. For duplicate payments, users must notify us, and after verification, the excess amount will be refunded.
Modification and Cancellation Impact
If a booking is modified or cancelled by the user, refund eligibility and applicable deductions will depend on the time of modification or cancellation and the terms associated with the service.
Company-Initiated Refunds
If a service is cancelled by Samyak Drushti due to operational reasons or unavailability, users will be eligible for a full or partial refund depending on the situation. Alternatively, users may be offered a rescheduling or replacement option.
Mode of Refund
Refunds will be processed only through the original mode of payment used during the transaction. No cash refunds will be provided under any circumstances.
Changes to Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date.
Contact Information
For refund-related queries, users can contact us at info@samyakdrushti.com.